Terms & Conditions
This website is owned and operated by Cassino Concept Sdn Bhd identified by the URL www.cassinohomes.com (the “Site”), but before proceeding further please read carefully the following Terms and Conditions of Use which will govern your use of the Site (”Terms and Conditions” which expression shall include any modification that may from time to time be made thereto by Cassino Concept Sdn Bhd). By using the Site or by placing an order through the Site you agree to and accept all these Terms and Conditions and therefore have entered into an agreement with Cassino Concept Sdn Bhd governing your use of the Site. In addition, when you use any current or future Cassino Concept Sdn Bhd service(s), you also will be subject to the guidelines and conditions applicable to such service or business.
1. About this Website
(1) This website is published by Cassino Concept Sdn Bhd (1382719-H) 24-1 Jalan Metro Perdana Timur 10, Kepong Entrepreneurs Park, 52100 Kuala Lumpur, Malaysia (“us”, “our”, “we”, “Cassino Homes”).
2. About Cassino Homes
(1) Cassino Homes is a trade marks that has been granted by Cassino Concept Sdn Bhd.
(2) The goods and services described in this website are available from Cassino Homes only (unless the goods or services are specified as “available in store only”), and will be available for you to make an offer the website to purchase at the specified price on or before the end date specified in a current catalogue, or until otherwise removed from the website or as specified, and where Cassino Homes accepts your offer, Cassino Homes will sell the goods or services to you in accordance with the Term and Conditions of Sale and any Catalogue Terms.
3. Website Information
(1) Images of goods published in this website without any advertised price beside that image are not offered for sale.
(2) Photographs are for illustrative purposes only and may vary from goods depicted or described.
(3) International visitors to this website should not rely on information contained in this website, including without limitation specifications or pricing. International orders are unable to be accepted.
4. Website Content
(1) Cassino Homes may, at any time, add or remove content from this website without notice.
(2) Any articles, information or content published on this website must be read subject to these Terms.
(3) Although Cassino Homes uses its best endeavours to confirm the accuracy of any information published on this website, you agree that Cassino Homes cannot be held responsible for inaccuracies or errors caused by incorrect information supplied to Cassino Homes or by manufacturers or suppliers changing product specifications without notice to Cassino Homes. You agree to make your own enquiries to verify information provided and to assess the suitability of products before you purchase.
(4) The information, materials and services in this website is provided as a recommendation and for general information purposes only. It is current at the time of first publication. It is not legal or other professional advice or intended to be comprehensive. You are responsible for determining the validity, quality and relevance of any information, material or service assessed and to take appropriate independent advice before acting or relying on any of it to ensure that it meets your particular requirements. You should report any error or omission in any information, material or service, via customer feedback.
(5) This website may feature or display third party advertising or content. By featuring or displaying such advertising or content, Cassino Homes does not in any way represent that Cassino Homes recommends or endorses the relevant advertiser, its products or services.
(6) Cassino Homes nor any third party will be liable for any errors in content, or for any actions you take in reliance on them. You nor any other person may hold Cassino Homes liable for any delays, inaccuracies, errors or omissions in respect of such content, the transmission or delivery of such content or any loss or damage arising from any of them.
(7) Cassino Homes may promote, advertise or sponsor functions, events, offers, competitions or other activities which may be conducted online or offline and which may be conducted by third parties. These activities may be subject to separate terms and conditions. You participate in any such activities entirely at your own risk. Cassino Homes does not accept any responsibility in connection with your participation in activities conducted by any other party.
5. Your Use of the Website
(1) You agree to use this website only for purposes that are permitted by these Terms, any applicable law or regulation and/or generally accepted practices or guidelines.
(2) You agree that you will not engage in any activity that interferes with or disrupts this website or the servers and networks that host this website. You agree not to, or attempt to, circumvent, disable or otherwise interfere with security-related features of this website or features that prevent or restrict use or copying of any content or enforce limitations on the use of this website or the content.
(3) You understand and agree that any suspected fraudulent, abusive or illegal activity may be referred to appropriate law enforcement authorities.
(4) Cassino Homes may stop (temporarily or permanently) providing access to this website to you, or to guests or members generally, at its discretion and without prior notice to you.
(5) Cassino Homes may in its sole discretion restrict your access to this website. If Cassino Homes does this, you may be prevented from accessing all or parts of the website, your account details or other content contained in your account. Cassino Homes will not be liable to you or any third party for doing so.
(6) As electronic websites are subject to interruption or breakdown, access to this website is offered on an "as is" and "as available" basis only.
(7) Cassino Homes may impose limits or restrictions on the use you may make of this website. Further, for security, technical, maintenance, legal or regulatory reasons, or due to any breach of these terms, Cassino Homes may withdraw this website, or change or remove website functionality at any time without notice to you.
6. Intellectual Property Rights
(1) The “Cassino Homes” logos are registered trade marks and used under limited license of Cassino Homes Sdn Bhd.
(2) You acknowledge that any intellectual property rights, including graphics, logos, trademarks, distinctive brand features, design, text, icons, the arrangement of them, sound recordings and all software relating to this website, are owned by Cassino Concept Sdn Bhd, or in some cases, a related body corporate of them, or third party, and that these remain the property of their respective owners and must not be used in any manner without the prior written consent of the owner. These intellectual property rights are protected by Malaysia and international laws and nothing in these Terms gives you a right to use any of them.
(3) Nothing contained on this website is to be interpreted as a recommendation to use any information on this website in a manner which infringes the intellectual property rights of any person. Cassino Homes makes no representations or warranties that your use of the information on this website will not infringe such intellectual property rights.
(4) You may view this website and its contents for personal and non commercial use only and subject to the Copyright Act 1987 (Act 332) and similar legislation, you may not in any form or by any means reproduce, modify, distribute, store, transmit, publish or display within another website or create derivative works from any part of this website or commercialise any information obtained from any part of this website without the prior written consent of Cassino Concept Sdn Bhd or, in the case of third party material, from the owner of the copyright in that material.
(5) You may not modify or copy the layout or appearance of this website nor any computer software or code contained in this website, nor may you decompile or disassemble, reverse engineer or otherwise attempt to discover or access any source code related to this website.
(6) If you correspond or otherwise communicate with Cassino Homes, you automatically grant to Cassino Concept Sdn Bhd an irrevocable, perpetual, non-exclusive, royalty-free, world-wide license to use, copy, display and distribute the content of your communication and to prepare derivative works of the content or incorporate the content into other works in order to publish and promote such content. This may include, but is not limited to, publishing testimonials on this website and developing your ideas and suggestions for improved products.
7. Links to Other Websites
(2) Cassino Homes reserves the right to prevent third parties from linking to this website.
8. Secure Data and Transmissions
(1) Given the nature of the internet, Cassino Homes cannot guarantee that any data transmission is totally secure, free from viruses, fault or other conditions which could damage or interfere with your computer systems and Cassino Homes does not warrant that your access to the website will be uninterrupted, error free or that any defects will be corrected. Whilst Cassino Homes and its third parties take precautions to protect information, Cassino Homes does not warrant and cannot ensure the security of any content or information you transmit via the website. You therefore transmit to the website at your own risk. However, once Cassino Homes or its third party receives your transmission, Cassino Homes and its third parties will take reasonable steps to preserve its security. If you become aware of any problems with the security of the website, please contact us immediately.
(2) You must take your own precautions to ensure that the process which you use to access the website or any website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system. For the avoidance of doubt, neither Cassino Homes nor its third parties will accept any responsibility for any interference or damage to your own computer system which arises in connection with your use of this website, any website or any linked website.
(1) Cookies may be used on this website to gather data in relation to this website and you consent to this (although you may be able to disable cookies on your web browser).
10. Use of Your Information and Material
Cassino Homes appreciates any suggestions (“unsolicited ideas”) you may have regarding ways in which this website may be improved or materials which may be added to this website. Any unsolicited ideas that you submit will not be regarded as confidential and will become the property of Cassino Homes. Cassino Homes may use, reproduce, disclose, publish, modify, adapt and transmit them to others, without restriction or any obligation to compensate you.
(1) The use of the information on this website is at your own risk. Cassino Homes exclude all liability of any of them in respect of any injury, loss or damage arising out of, or related to, the use, or inability to use, the information on this website or provided through this website through email. This limitation of liability includes, but is not limited to, compensatory, direct, indirect or consequential damages, interruption of business, loss of data, income or profit, loss of, or damage to property, and third party claims. If any liability is not able to be excluded by law, Cassino Homes limit their liability to the re-supply of the relevant information or services.
(2) You agree to indemnify Cassino Homes and other persons involved in the creation of this website from all damages, losses, penalties, fines, expenses and costs (including legal costs) which arise out of or relate to your use of this website, any information that you provide via this website or any damage that you may cause to this website. This indemnification includes, without limitation, liability relating to copyright infringement, defamation, invasion of privacy and trade mark infringement.
These Terms may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of this website following such amendment of these Terms will represent an agreement by you to be bound by the Terms as amended. Where your access to this website is terminated, all disclaimers and limitations of liability set out in these Terms will survive. Reference to “website” includes the whole or any part of the web pages located on this webpage (including but not limited to any elements of design, underlying code, text, sounds, graphics, animated elements or any other content).
Terms and Conditions of Sale
1. About Cassino Homes
(2) The goods and services described in this website are available from Cassino Homes only (unless the goods or services are specified as “available in store only”), and will be available for you to make an offer to Cassino Concept Sdn Bhd via the website to purchase at the specified price on or before the end date specified in a current catalogue, or until otherwise removed from the website or as specified, and where Cassino Homes accepts your offer, Cassino Homes will sell the goods or services to you in accordance with these Terms and any Catalogue Terms.
(3) Cassino Homes does not make, or authorise any offer or representation that is specified as “available in store only”.
(4) Goods or services specified as “available in store only” may not be on display or available from each Other Cassino Concept Sdn Bhd outlet, and where the goods or services are available from an Other Cassino Concept Sdn Bhd outlet, the price for those goods or services may vary from the price shown in this website.
(5) You and Cassino Homes may enter into a sale contract for the sale and supply of products, by you making an offer to Cassino Homes via the website, to purchase goods at the specified price, subject to these Terms.
(6) The “Cassino Homes” logo and words are registered trade marks and used under a limited license of Cassino Concept Sdn Bhd.
(7) In these terms:
- “you”, “user”, “member”, and “guest” means anyone who visits and/or uses this website.
- a reference to a “third party” in these terms includes a reference to any agent or contractor of Cassino Homes, the Cassino Concept Sdn Bhd, or of any of their related bodies corporate, and any person engaged by any of them, in the creation, provision or maintenance of the website or in the fulfilment of Orders made through the website, and includes any of them.
- a reference to the "websites" means www.cassinohomes.com.
- "Order" means an offer made by you in response to an invitation to treat made by Cassino Homes via the website or via a My Offer Email.
2. User Agreement
(1) By accessing and/or using the website, you accept these terms and agree to be bound by them, and an agreement is formed between us and you.
(2) These Terms may be amended at any time without notice and your access to this website may be terminated at any time without notice. Your continued use of the website following such amendment of these Terms will represent an agreement by you to be bound by these Terms as amended. We recommend you review the terms for amendments each time you use the website and before placing any Order. Should we choose to provide you with notice of amended terms, you agree to receive email notification of the amendments from us or our third party.
3. Guests and Registered Users
(1) You may access and/or use the website as a guest or as a member.
(2) To become a member of the website, you must provide your name and address, telephone number, a valid email address and nominate a password. If you do not provide accurate and complete details we may not be able to activate your membership or supply products to you. You agree to keep your membership details current at all times by accessing your account via the website or by contacting us.
(3) You will receive an email from us as soon as practicable after you create your membership account.
(4) We only permit one registration per email address.
(5) You must not use another members’ account without permission.
(6) You must keep your password secure as you are responsible for any activity on your account. You agree to notify us immediately if you become aware of any security breach or any unauthorised use of your password or account.
(7) If you forget your password you may click on the relevant link located on the website and we will email you a new password, or you may contact us.
(8) We reserve the right to terminate a member’s account without notice for any reason whatsoever including without limitation, if you have breached or we suspect you have breached these terms.
4. Legal Capacity
(1) You must be eighteen (18) years of age or over to register as a member of the website or purchase products from the website.
(2) Any Order and/or purchase made by you using this website is an acknowledgement by you that you:
i. are over the age of eighteen (18) years;
ii. accept these terms;
iii. agree that you have entered into a legal contract with Cassino Homes in relation to these terms; and
iv. these terms, together with your order, constitute the entire agreement between you and Cassino Homes for the supply of products.
(3) Cassino Homes reserves the right to take legal action and seek compensation from the parent or guardian of a minor who causes an order to be placed, for any loss or damage Cassino Homes may suffer as a result of a transaction entered into by a minor.
(1) We recommend you carefully preview any proposed Orders before adding them to your shopping cart and proceeding with your Order.
(2) Representations of products for sale made by Cassino Homes via the website do not constitute an offer to sell but an invitation to treat.
(3) You and Cassino Homes may enter into a contract for the sale and supply of products by you making an offer via the website to purchase a product at the price advertised on the website by:
(i) you confirming the Order details in accordance with the procedure on the website;
(ii) you making payment in full (plus any applicable delivery charges) on the website; and
(iii) the acceptance of that offer by Cassino Homes.
(4) Once you have placed your Order, you cannot cancel or revoke your Order, unless expressly provided for in these Terms.
(5) When entering into a sale contract via the website, you will be taken to have communicated your offer to purchase the product(s) only when:
(i) any requirements set out in these terms have been met;
(ii) a record is created and stored in our database; and
(iii) Cassino Homes receives in its account full payment from you for the product (including any applicable delivery and handling charges) and confirmation of that payment is received by our database.
(6) You acknowledge that:
(i) the transmission of your offer or the confirmation of any payment, made through an electronic instruction may not be received by Cassino Homes for reasons beyond either parties' reasonable control including but not limited to, electronic failure, mechanical, software, computer, or telecommunications, or the omission or failure of third party website providers or systems;
(ii) to the extent permitted by law, Cassino Homes is not liable to you in any way for any loss or damage at all and however caused, arising directly or indirectly in connection with the transmission of an electronic instruction through the website, or any failure to receive an electronic instruction for whatever reason;
(iii) Cassino Homes may act on and process all completed electronic instructions transmitted or issued through the website without further consent from or reference to you; and
(iv) Cassino Homes may treat an electronic instruction as authentic and is under no obligation to investigate the authenticity or authority of persons issuing or transmitting such electronic instructions, or to verify the accuracy and completeness of such electronic instructions.
(7) You will receive an email from Cassino Homes as soon as practicable after you have confirmed your Order and made payment. If you have any questions regarding your Order you may contact us.
(8) If your Order is not accepted by Cassino Homes, we will notify you by telephone or email and arrange for a full refund of any payment made by you to be processed.
(9) Cassino Homes may, in its sole and absolute discretion, accept or reject any offer made by you for any reason (or no reason), including an error in the advertised price for, or description of, the products on the website, or an error in your Order.
(10) Any representations made about stock availabilities are accurate to the last known stock level and are subject to change. If Cassino Homes cannot supply a particular product, Cassino Homes will notify you by telephone or email as soon as possible.
(11) Cassino Homes will be deemed to have accepted your Order when your Order is delivered to your specified delivery address or on collection of your Order from a Cassino Home Store.
(1) Prices shown are in Ringgit Malaysia. Prices may not include delivery and handling charges. Prices are subject to change.
(2) Each published saving in respect of a product is by reference to the lower of the recommended retail price of the manufacturer or the normal ticketed price of Cassino Homes.
(3) Images of products shown without any advertised price beside that image are not offered for sale.
(4) Unless otherwise stated, any accessories shown in any image of products are not included in the price.
(5) We reserve the right to correct any errors published on the website.
(1) All payments must be made in full prior to delivery.
(2) Payments must be made via the secure payment gateway facilities accessible via the website and will be subject to any terms and conditions of these providers.
8. Supply and Delivery
(1) Subject to you complying with these Terms and acceptance of your Order by Cassino Homes, Cassino Homes will sell and supply the products to you as shown on your Order confirmation.
(2) Products may not be available for immediate delivery. Cassino Homes will endeavour to deliver your Order to you within ten (14) days of the date you placed your Order, except if the Order is for an item of furniture.
(3) Items of furniture are generally not held in stock and will be required to be ordered. You agree that your Order for any item of furniture may take up to ten (10) weeks to be delivered to you from the date you placed your Order. This timeframe is the average manufacturing lead time required by suppliers. Cassino Homes will contact you on receipt of your Order to notify you of the indicative delivery date.
(4) When you complete your Order you will be prompted to select whether you wish to collect your Order from a Cassino Homes Store or to have the Order delivered to an address specified by you.
(5) Other than in respect of Orders for furniture, regional or remote areas, if Cassino Homes gives you notice that it will be unable to deliver your Order within 14 business days of receipt of your Order, due to lack of stock, you may cancel your Order without charge, and Cassino Homes will arrange for a full refund of any payment made by you to be processed.
(6) Delivery times may be greater than 14 business days for regional or remote areas.
9. Delivery by Post or Carrier
(1) The terms of this clause apply where you select to have your goods delivered to a specified address.
(2) The delivery address must be an address within Malaysia and cannot be a freight forwarding location. Deliveries cannot be made to PO Boxes.
(3) On receipt of your Order by Cassino Homes, your Order will be dispatched to your specified delivery address generally within 14 business days of the date you placed your Order.
(4) If you Order large or bulky items, Cassino Homes will contact you by telephone or email to arrange with you a suitable time for delivery.
(5) You will be required to be available in person to accept delivery of your Order.
(6) If you wish to change the delivery date or delivery address you must contact us at least 72 hours prior to the dispatch of your Order.
(7) Cassino Homes will use its best endeavours to deliver your Order within any stated timeframes for dispatch, however Cassino Homes does not warrant that these timeframes will always be met, as many factors may affect these timeframes.
(8) If you select the “Scheduled Delivery” or “Same Day Delivery” option, and after receiving your Order, Cassino Homes determines it is unable to deliver your Order at the scheduled time (for whatever reason), Cassino Homes will contact you by phone or email to arrange an alternate time for delivery.
(9) You must advise at the time you place your Order via the website or later when you discuss delivery with Cassino Homes, of any difficulties that may be involved in the delivery (such as stairs or narrow entries). If you do not state the situation correctly and on arrival the delivery contractor deems it to be a difficult location you will be liable for any extra charges including redelivery fees and the cost of an extra person to assist.
(10) Cassino Homes cannot and will not accept responsibility for delivery failures or delays by our third party delivery contractor.
10. Orders for Collection at a Cassino Homes Store
(1) The terms of this clause apply where you select to collect your Order from a Cassino Homes Store.
(2) If you select to collect your goods from a Cassino Homes Store, a representative of the relevant Cassino Homes Store will contact you by telephone or email to notify you when the Order is available for collection.
(3) Orders for collection at a Cassino Homes Store must be collected within 21 days of the relevant Cassino Homes Store giving you notice by telephone or by email that your Order is available for collection. If your Order is not collected within this time, the relevant Cassino Homes Store has the right to allocate those goods to another customer and reorder the goods for you.
11. Title and risk in goods
Title and risk in the products, such as loss and damage, pass to you on delivery or collection, as the case may be.
12. PayPal and credit card fraud
(1) The website employs the latest in Secure Sockets Layer technology from secure payment gateway to secure our payment systems.
(2) To the extent permitted by law, each of Cassino Homes and the Cassino Homes Store will not be responsible for any damages or consequential losses (whether direct or indirect) suffered by a user where a credit card is fraudulently used or is used in an unauthorised manner.
13. Disclaimer and Indemnity
(1) To the extent permitted by law, each of Cassino Homes and the Cassino Homes Store and each of their related bodies corporate exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the website including, but not limited to, loss or damage you might suffer as a result of:
(i) errors, mistakes or inaccuracies on the website;
(ii) you acting, or failing to act, on any information contained on or referred to on the website and/or any linked website;
(iii) personal injury or property damage of any kind resulting from your access or use of the website;
(iv) any unauthorised access to or use of the websites secure servers;
(v) any interruption or cessation of transmission to or from the website;
(vi) any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the website by any third party; and/or
(vii) the quality or fitness for any purpose of any linked sites.
(2) Except as expressly provided in these terms, and to the fullest extent allowed by the law, Cassino Homes and its third parties will not be liable for any direct, indirect, special, incidental or consequential damages arising out of your access to or use of the website.
(3) You will at all times indemnify, and keep indemnified, Cassino Homes, the Cassino Concept Sdn Bhd, and each of their related bodies corporate, including their directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred or suffered by you or by any of them arising from any claim, demand, suit, action or proceeding by any person against you or them where such loss or liability arose out of, in connection with or in respect of your conduct or breach of these terms.
14. Order Enquiries
If you have any query about the progress of your Order please contact Cassino Homes. Please have your Order number handy as shown on the email confirmation.
15. Damaged or Faulty Products and Refund Policy
(1) If your Order arrives damaged, please contact Cassino Homes.
16. Privacy and Personal Information
(1) The privacy of your personal information is important to Cassino Homes.
(2) Cassino Homes and its third parties may collect personal information directly from you when you register as a member of the website, when you place an Order, or when you contact Cassino Homes. Personal information may include your name, residential and/or postal address, telephone number and email address.
(3) Your personal information is not collected if you only browse this website.
(4) Online payments are handled by secured payment gateway provider. Cassino Homes does not store your credit card or banking details. Please check the payment gateway websites for details of their privacy policies and security measures.
(5) Each of Cassino Homes, the Cassino Homes Concept Sdn Bhd, their related bodies corporate and their authorised third parties, may use your personal information for the purposes for which you give it to any of them and for their own internal purposes. You agree that Cassino Homes and/or its third party may use your email address to send you messages concerning your membership account, any Orders you place and information about the products sold via the website that Cassino Homes thinks may be of interest to you. If you would prefer not to receive promotional or other material from Cassino Homes or its third parties, please let us know and Cassino Homes will respect your request. You also agree that Cassino Homes may contact you by telephone to arrange delivery or collection of your Order.
(6) You may request Cassino Homes to remove your personal information from its database by emailing to Cassino Homes.
17. Force Majeure
Cassino Homes will not be liable for any delay in performing any of their obligations if such delay is caused by circumstances beyond their reasonable control, including but not limited to, failure of or interruption in the provision of essential services such as electricity supply, bank payment systems or postal deliveries.
If any part of these terms are found to be void, invalid, unlawful or unenforceable then that provision or part will be deemed to be severed from these terms and the remaining terms and provisions of these terms will remain in force and constitute the agreement between you and Cassino Homes.
19. Transfer and Assignment
If Cassino Homes merges, sells or otherwise change control of its business or this website to a third-party, Cassino Homes reserves the right, without giving notice or seeking consent, to transfer or assign the personal information, content and rights that Cassino Homes has collected from you and any agreements it has made with you
The failure by Cassino Homes to exercise or enforce any right or provision under these terms will not constitute a waiver of such right or provision. Any waiver of any provision under these terms will only be effective if it is in writing and signed by Cassino Homes.