About our Refund Policy

Refunds will be given at the discretion of Cassino Concept Sdn Bhd (1382719-H).

Order Cancellation

Before Delivery

You may cancel at any time within 30 days from your purchase date and before your item is dispatched. Contact us and we will cancel your order and give you a refund.

Unless otherwise specified for particular products, any order(s) cancellation by customer(s) within 30 days from the purchase date and 10 days prior to the delivery date, an administrative fee of 2% from the order amount will be deducted. The balance amount after deduction of the administrative fee will be refunded to the customer.

Order(s) that are more than 30 days from the purchase date is not entitled for cancellation and non-refundable. 

Goods Damaged in Transit

If any goods arrive damaged, please contact our outlet as soon as possible. We will arrange to have the damaged goods returned to the outlet and either arrange for a replacement of the goods or refund the price to you. Damaged goods must be returned in the condition received by you with all original packaging, accessories and/or manuals.